Receipt time = processing time + shipping time. Processing time: order verification, quality inspection and packaging. All orders are sent to the fulfillment center for shipment within 1-5 business days after the order is placed. The shipping time is usually 6-15 days

After you place an order, we will send you an order confirmation email. After the product is shipped, we will send you a shipping notice. The shipping notice contains a tracking link. If the link is invalid or cannot be opened, you can contact customer service. Please remember the email address you used when placing the order. If you do not receive the order confirmation email or shipping notice, you can first check whether it is in the spam folder. If you still can't find it, you can contact customer service.

Our products are carefully packaged, and 60%-70% of the orders can pass through customs smoothly. However, if some orders are unfortunately inspected by customs, they will be detained. In the case of unfortunate detention by customs, we cannot refund the full amount. But we will try our best to compensate. Please note that the products you choose when ordering should not be too conspicuous. You can choose some products that look more everyday.

Yes, but only if the package is unopened. Adult products focus on health and privacy issues. Once opened, we will not be able to resell them. If you need to return the product, please contact customer service within 180 days after receiving it.