Politique de remboursement
Return & Refund
For health and hygiene reasons, we are unable to offer a refund or exchange if products have been op Ened, worn, or used. To request a return, please kindly get in touch with our Customer Support team (service@quusvik.com) to agree the return and get instructions on how to proceed. If the customer wants to return the product for subjective reasons, even if the package is not opene D, the shipping fee will be borne by the buyer.
Incorrect Product Ordered
If you change your mind or realise that you ordered an incorrect product, pls contact our Customer Care (service@quusvik.com), we are able to make a change or cancel your order before the product is shipped from our warehouse.
If your product has been shipped already, we could not make changes anymore.
Incorrect Product Received
What if your incorrect order has been shipped already? Or what if there's a mistake in the product shipped to you? There are 2 ways to back your money:
1. Pls reject the package at the time of delivery and marking Return to Sender.
2. Pls contact us within 48 hours once you received the package, we are glad to guide you through the r Eturn process.
Product Not Received
If your product was not delivered at all or lost, pls contact our Customer Care (service@quusvik.com), we will investigate the matter with the logistics carrier, and then will arrange a replacement or refund to you as soon as possible.
Any Other Return Request
If you still need help with any other return request, please contact our Customer Care (service@quusvik.com), who will be happy to help with any queries you may have.